停权：代表着您仍还有机会上告，您必须制订一个计划；
回绝：表明您的上告被驳回申诉，但您仍还有机会递交改动后的计划；
严禁：是这三种状况中最槽糕的状况，大部分，您的账户早已没的救了，您的上告不止一次不成功，Amazon将不会再阅读文章您的电子邮箱，也不会再回应一切信息。

当亚马逊账号中止市场销售管理权限，资产锁定，一般来说有3种方法解决：投诉，诉讼和起诉。每一种方法解决的难题是不一样的，所花销的時间和钱财也是各有不同。


申 诉：是亚马逊平台遭遇账户难题的优选，投诉的优点便是快、划算。理论上而言，amazon各种各样封号的账户都能够试着根据投诉的方法来处理。可是实际并不是这样。有一些投诉了N数次，及其那类发生“你的账户早已被永久性停止使用”就需要挑选别的方法。


仲 裁：当彼此因异议不可以达成一致，同意找一个认可的第三方来裁定。在国外，这一第三方一般是指英国诉讼研究会2A (America Arbitration Association)。amazon对商家的心态是苛刻而强势，能够 无原因开展封店，而诉讼，便是回绝不科学处罚的一种重要途径。


amazon诉讼的基本花费关键包含诉讼受理费和仲裁员花费，大约便是个一千多美元。由于诉讼能够 挑选电話或是互联网方式。诉讼不一定必须请知名律师，可是刑事辩护律师更为了解仲裁流程，我们可以授权委托刑事辩护律师帮助梳理提前准备诉讼所需原材料，在陈诉阶段有刑事辩护律师参加赢面也会高些。诉讼的缺点便是通过率低。即便诉讼不成功申诉成功方的花费也不用商家再担负。


诉 讼：起诉实际上便是走法律法规方式了，彼此必须借助民事判决来处理异议。可是，亚马逊平台遭遇的诉讼通常沒有那么繁杂，大部分状况借助庭外和解就能取得成功解决困难。庭外和解是一个商议博奕的全过程，是不是能达到调解？调解的赔偿是啥？都和商家的权益密切相关。提议或是授权委托给技术专业的律师事务，让她们去和支配权方沟通交流商议，尽管必须付律师事务附加费，可是实际效果毫无疑问好些于自身去联络。

假如亚马逊平台碰到账户难题，优选的或是投诉。假如投诉没法处理并且损害极大，能够 考虑到根据诉讼的方法挽留。
投诉要交到技术专业投诉工作人员实际操作。就现阶段我国市场这里，实际上有很多的投诉精英团队，而分别的着重点又各有不同，有一些对实际操作评价投诉大部分一天就能取得成功，有一些对业绩考核层面的投诉阅历丰富，二天就能取得成功，此外也有模版投诉、计划方案投诉、也有一些如侵权行为 假冒商品等则运用amazon系统漏洞来开展投诉这些。假如投诉不成功，还能够根据可靠方式开展独特方法强提款。


怎样从电子邮件中分辨账户的死亡原因
当接到amazon电子邮件后，见到“Why is this happening? ” 大部分就能了解自身店面的死亡原因了。

账号关系：You have used more than one account to sell on our site.
材料审批：Sellers on Amazon.com are not allowed to list items without a valid credit card on file.
ASIN违反规定：You have one more violations against the ASIN Creation policy
违背销售方案：The Amazon’s Selling Policies and Seller Code of Conduct prohibit
控制评价（刷销量）：Because you are manipulating product reviews
控制级别、意见反馈信息内容及其顾客评价：You have been manipulaitng ratings,feedback,or customer reviews on Amazon.
在售卖商品中控制评价：You have manipulated customer reviews on your products.
账号安全性：An unauthorized party has continued to access your account.
违背amazon销售方案：Sellers on Amazon.com are not allowed to create listings that violate Amazon selling policies.
市场销售违禁物品：Your account has been linked to the listing or sale of restricted products.


申 诉 渠 道
侵权行为举报

https://www.amazon.com/report/infringement
侵权行为商家第一次投诉

notice-request-dispute@amazon.com
RO撒诉或规定RO的联系电话

notice-dispute@amazon.com
非侵权行为投诉

listings-evaluation@amazon.com
货不对版投诉

listings-evaluation-nasd@amazon.com
商家业绩考核投诉

seller-performance@amazon.com
禁限购帐户投诉

product-compliance-policy@amazon.com
非侵权行为投诉的关键字

Product Detail Page Abuse/Tampering
Incorrect Variations Abuse


申 诉 模 板
关系投诉的模版
Hello sellerperformance team：
Thank you foryour time to read my email;
I am a newseller of Amazon. I recently started selling on Amazon.
On March 5th,2019, we registered our Amazon account Europe.
Beforeregistering, I studied carefully Amazon's rules and opened our store in strictaccordance with Amazon's rules. I am running my Amazon account for the firsttime and follow all the rules of Amazon.
For this Ibought a new network cable, new computer, and phone number card and a newphone.
On March 5th,2019, we registered the account, 2days later, a email from your part said thatWelcome to the Selling on Amazon programme.
You can nowreach millions of customers across Europe through your Seller Central account.Your registration provides you access to each of Amazon’s five Europeanmarketplaces – UK, Germany, France, Italy and Spain.
This make us soexcited, and then, We registered Payoneer payment account for receiving thepayment and get the Account certificate letter.
Today, when wewant to add payment method, we can’t sign in our account. Always show passworderror, We have modified it a few times and still can't solve the problem.
This is ourfirst time to sign up for the Amazon Europe site. We asked our Amazon accountManager why our account was closed. He told us that our account is associatedwith another account amazon. This issue is very shocking to us. Our companyapplied for the first time to register for the Amazon Europe site. We totallycan't understand why it was judged to be associated with another account.
We checked allof our data of Company and equipment, they are all new. we are very strict withAmazon's rules. We certainly understand that we can only operate one Amazonaccount, and we also register for the first time, and only one account.
Because I haveto go on business trips regularly,
Amazon has 24hours to reply to the information of client, so I purchased an Aliyun Remoteserver IP (ECS), Today, I went to ask their customer service. They said thattheir IP address will be recycled. We can't confirm whether it is just becauseour address was previously registered Amazon account by someone else, but thisis out of our control, cause we can’t check the IP that how it use before, canyou understand?
Before buying(ECS) IP, we can't check what this IP used to do. We are very sorry for this,we will not use this ip operation account in the future. We will re-purchase anew network cable to log in to our account to avoid your concerns.
We have providedyou with all the information of our company to prove that we are the first timeto register an Amazon account Europe , please check our information carefully.
But now myaccount is blocked because of this account associate with other accounts, I canprovide information related to the account to prove our innocence, I hope youcan reinstate my account
I look forwardto your reply, thank you deeply!ply!

出售假冒伪劣产品清除市场销售管理权限
Dear Amazon seller support,
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.
Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault.
We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback.
Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we've been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer's right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
Jason From XXX Company


ODR投诉 取得成功拿回经销权的申诉信仅供参考：
Dear Amazon Seller Performance Team.
We understand that recently our performance as a seller on Amazon, com has fallen below both
Amazon's and our own standards of quality.
I believe it is mainly because of our inadequate communication that we have recently seen two

A-Z guarantee claims which have resulted in our ODR exceeding the performance target of